Return Policy
Return Policy
At Genzi, we want you to be completely satisfied with your purchase. If you wish to return an item, please notify us within **3 days** of receiving your order. To be eligible for a return, the product must be unworn, have the original tags attached, and include the delivery slip. Please ensure the item is not damaged before initiating a return.
To start the return process, please contact our customer service team. Once we receive the returned item, it will be examined, and any applicable return charges will be deducted. Please note that delivery charges will not be refunded. We appreciate your understanding and cooperation in helping us maintain high standards of quality. Thank you for choosing Genzi!
At Genzi, we want you to be completely satisfied with your purchase. If you wish to return an item, please notify us within **3 days** of receiving your order. To be eligible for a return, the product must be unworn, have the original tags attached, and include the delivery slip. Please ensure the item is not damaged before initiating a return.
To start the return process, please contact our customer service team. Once we receive the returned item, it will be examined, and any applicable return charges will be deducted. Please note that delivery charges will not be refunded. We appreciate your understanding and cooperation in helping us maintain high standards of quality. Thank you for choosing Genzi!